SECTION 7 – PRODUCT RETURNS AND EXCHANGES
The Company reserves the right to review all returns on a case-by-case basis. Returns may cause promotions, commissions and bonuses to be adjusted or reversed, affecting both the Rain Partner making the return and any Upline Rain Partners who received compensation on such purchase.
If a Rain Partner or Customer is not fully satisfied with the Initial Product Order, he or she can send the unused portion of the Initial Product Order to the Company within fifteen (15) days of the original purchase date and the Company will refund 100% of the purchase price. Initial Product Order returns after the fifteen (15) day period will be refunded under section 7.1.3. The Initial Product Order is a Rain Partner’s or Customer’s first order of a single unit of Product (e.g. carton or bottle) offered by the Company.
The Company will refund 90% of the purchase price, less shipping and handling, for all Product purchases other than the Initial Product Order.
Notwithstanding anything herein to the contrary, the Company will refund 90% of the purchase price for all Product in marketable condition (as defined in 7.1.6) and Sales Aids (except subscription services unless required by law) returned within one (1) month of the purchase date, upon cancellation of the Distributor or Customer Agreement.
Procedures for Returns:
a) The Rain Partner or Customer who purchased the Product directly from the Company must return the product. The Company does not provide refunds for Products or Sales Aids purchased from another Rain Partner.
b) Returned Product must be in its original container.
c) The Company does not refund the original or return shipping costs on returned Products.
d) Except for Initial Product Orders, the refund must be requested within sixty (60) days of the purchase date.
e) The return must have a Return Merchandise Authorization number (RMA). Contact the Company’s Customer Service Department at +603 74997108 to obtain the RMA number.
f) Except for Initial Product Orders, Product must be returned in marketable condition, as defined in 7.1.6.
g) Return the Product through a traceable delivery system (e.g. UPS). It is the responsibility of the party returning Product to track the shipment. The Company is not responsible for Product lost or damaged during shipment.
Definition of Marketable. Products and Sales Aids shall be deemed “marketable” if each of the following elements is satisfied: 1) they are unopened; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; and 4) they are returned to the Company within one year from the purchase date. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item shall not be returnable.
Subscription Services. Subscription services billed on a month-to-month or annual basis may be cancelled at any time unless the terms of the subscription provide otherwise. Except as provided in the subscription terms, subscription services are not eligible for a refund.
Exchanges. The Company will provide an exchange for any Product that is defective, incorrectly sent or damaged during shipment, if purchased directly from the Company and if the exchange request is made to the Company within thirty (30) days of purchase. If an exchange is not feasible, the Company may a) issue a credit for the amount of the exchange, or b) refund the full purchase price.